Question 1

How long does delivery take?

Accepted Answer

Lagos mainland and island deliveries usually take 2-3 business days after shipping. South-West deliveries usually take 3-4 business days, while South-South, South-East and Northern states usually take 4-7 business days after shipping.

Question 2

How can I track my order?

Accepted Answer

You can track your order in the Orders section of your account. Once your order is dispatched, Darlings Fabrics sends tracking information by email, and you can contact WhatsApp support for delivery updates.

Question 3

Do you ship internationally?

Accepted Answer

Yes. International shoppers can arrange delivery through checkout or by contacting the concierge team on WhatsApp. Available options and fees are confirmed before payment.

Question 4

What should I do if my order is delayed?

Accepted Answer

Check your order status first, then contact customer care with your order number. The team can review the dispatch status and courier information for you.

Question 5

Can I change my delivery address?

Accepted Answer

Contact support as soon as possible with your order number and new address. Address changes depend on whether the order has already been processed or handed to a courier.

Question 6

Can cut fabric be returned?

Accepted Answer

Custom-cut or made-to-order fabrics cannot be returned. Eligible products must be unused, unwashed, in original condition, and returned with tags and packaging intact.

Question 7

What happens if I receive the wrong fabric?

Accepted Answer

Contact support with your order number and clear photos of the item received. The team will review the issue and guide you through replacement, exchange, or refund options under the returns policy.

Question 8

How do I report damaged fabric?

Accepted Answer

Report damage within 24 hours of delivery with photos of the packaging and damaged item. Please keep the packaging until the issue is resolved.

Question 9

How long does a refund take?

Accepted Answer

Refunds are processed within 5-7 business days after Darlings Fabrics receives the returned item. Bank transfers may take an additional 2-3 business days to reflect.

Question 10

Can sale items be returned?

Accepted Answer

Items marked Final Sale are not eligible for return. If you are unsure whether a sale item is returnable, contact customer care before purchasing.

Question 11

Which payment methods do you accept?

Accepted Answer

Checkout supports secure Paystack payment options where available. Bank transfer flows may also be offered and require proof submission before order processing.

Question 12

Why is my payment still pending?

Accepted Answer

Some payment confirmations take time to settle. If your payment remains pending, contact customer care with your order number, payment reference, or transfer evidence.

Question 13

Can I pay by bank transfer?

Accepted Answer

When bank transfer is available at checkout, follow the instructions shown and upload your payment proof. Orders are processed after the payment evidence is reviewed.

Question 14

How do I apply a discount code?

Accepted Answer

Enter your discount code in the cart or checkout promotion field. The discount will apply when the code is active and your order meets the code conditions.

Question 15

What should I do if I was charged twice?

Accepted Answer

Contact support with both payment references and your order number. The team will review the duplicate charge and guide you through the next step.

Question 16

How do I view my past orders?

Accepted Answer

Sign in and open My Orders from your account menu. Your order history, delivery updates, and order details appear there.

Question 17

How do I reset my password?

Accepted Answer

Use the Forgot Password link on the sign-in page. Darlings Fabrics will send a password reset link to your registered email address.

Question 18

Can I update my saved delivery address?

Accepted Answer

Yes. Sign in and open Addresses from your account area to add, edit, or set a default delivery address.

Question 19

Can I track a guest checkout order?

Accepted Answer

Use the order tracker on this support page or contact customer care with the order number and checkout email address.

Question 20

How do I manage my wishlist?

Accepted Answer

Sign in and open Wishlist to view or remove saved fabrics. Wishlist access is connected to your customer account.

Question 21

How do I know how many yards to order?

Accepted Answer

The right yardage depends on the outfit style, body measurements, and fabric width. Ask the fabric stylist before ordering if you need help estimating quantity.

Question 22

Can I request a fabric video?

Accepted Answer

Yes. Contact customer care or the fabric stylist with the fabric name or product link and request additional media where available.

Question 23

Will the fabric colour look exactly like the photograph?

Accepted Answer

Darlings Fabrics photographs products carefully, but screen settings, lighting, texture, and embellishment can affect how colours appear. Ask for guidance if you need a closer colour check.

Question 24

Can you help me match multiple fabrics?

Accepted Answer

Yes. Send photos, product links, or your colour direction to the stylist team for matching guidance across supported categories.

Question 25

How should crystal and beaded fabrics be stored?

Accepted Answer

Keep embellished fabrics dry, folded gently, and away from direct sunlight or heavy pressure. Use breathable storage and avoid crushing beadwork or crystal details.

Question 26

Do you offer bulk pricing?

Accepted Answer

Bulk and Asoebi pricing can be discussed with the team. Share your preferred category, colour direction, timeline, and group size to begin.

Question 27

Can you reserve stock for an Asoebi group?

Accepted Answer

Stock reservations depend on current availability, quantity, and payment coordination. Contact the Asoebi team early so they can review options.

Question 28

Can group orders be delivered separately?

Accepted Answer

Delivery arrangements for group orders can be discussed with customer care. Available options depend on the order structure and destination details.

Question 29

Can you help us maintain colour consistency?

Accepted Answer

Yes. The team can guide your group toward coordinated fabrics and colour choices based on available stock and product imagery.

Question 30

How do I speak with an Asoebi coordinator?

Accepted Answer

Use the Asoebi Lounge or contact Darlings Fabrics on WhatsApp with your event date, group size, colour direction, and preferred fabric category.

How can we help with your Darlings Fabrics order?

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Your Guide to Buying Fabrics with Confidence

How Many Yards Do I Need?

Colour Accuracy

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