Darlings Fabrics Store Policy
Effective Date: 01/01/2020
Thank you for shopping at Darlings Fabrics. We value your business and want to ensure your shopping experience with us is enjoyable. Please take a moment to familiarize yourself with our store policies outlined below.
1. Returns and Exchanges:
1.1. Exchange Period: Items purchased from Darlings Fabrics can be exchanged within 48 hours of the original purchase date. We kindly ask that you promptly review your purchase and contact us if you wish to exchange an item.
1.2. Eligibility for Exchange: To qualify for an exchange or refund, all items must meet the following criteria:
- The item must be in its original, unused condition.
- The item must be free from blemishes, stains, or any form of damage.
- The original packaging must be included, and it should be in good condition.
2. Shipping and Return Costs:
2.1. Customer Responsibility: When requesting an exchange, the customer is responsible for covering the shipping costs to return the item to our store. Additionally, if an exchange is not due to an error on our part, the customer will be responsible for the shipping fees associated with sending the replacement item back to them.
3. Errors from Our End:
3.1. Full Refund: In the rare event that an error occurs on our part with the items delivered, Darlings Fabrics will provide a full refund, including any applicable delivery fees. If an exchange is not possible, we will ensure you are reimbursed promptly.
4. How to Initiate a Return or Exchange:
4.1. To initiate a return or exchange, please follow these steps:
- Contact our Customer Service team at info@darlingsfabrics.com or 08065095746 within the 48-hour exchange window.
- Provide your order number, a description of the item(s) you wish to return or exchange, and the reason for the return or exchange.
- Await instructions from our Customer Service team on how to proceed with the return or exchange.
5. Inspection and Processing:
5.1. Upon receiving the returned item(s), our team will inspect them to ensure they meet the eligibility criteria outlined in section 1.2. Once the inspection is complete, we will process your request accordingly.
6. Contact Us:
6.1. If you have any questions or concerns about our store policy or need assistance with a return or exchange, please do not hesitate to contact our Customer Service team. We are here to help and ensure your satisfaction.
7. Policy Updates:
7.1. Darlings Fabrics reserves the right to update or modify this store policy as needed. Any changes will be reflected on our website and will become effective immediately.
Thank you for choosing Darlings Fabrics. We appreciate your business and look forward to serving you in the future. Happy shopping.
